Gartner predicts that by 2024, 30% of organizations will have moved their Customer Service Centers’ operations off-premises, with a 60% jump in all agents working from home.

If your company is also planning to outsource the Customer Service operations, or already implemented it, choosing the right partner is critical.

Be sure that your Customer Service team is made by people who really understand e-commerce, who care about your customers as their own, go the extra mile to save every single order and every single customer, who learn everything about your products and service and your company. A partner that deeply understands all aspects of e-commerce, that believes the Customer Service operations must serve revenues growth and Roi.

Maxximize enables retailers, brands and online stores become more consumer-centric across multiple channels.

We focus on your business and its multichannel profitability, putting our own expertise and technical talent at the service of your online success.

We speak the language of commerce and have extensive experience in creating and maintaining numerous and successful eCommerce stores.

As an e-commerce business, you have a lot of moving pieces to keep track of and hold together. From traffic to conversion, optimization, design, stock, development and more, plus the daily unexpected. Maxximize will be a key factor to ease and simplify your workload, creating a more efficient workflow.

E-commerce companies must adapt to the changing buyer landscape. Being at the forefront of a business, the customer service team plays a key role in building relationships and trust with customers. That’s why creating stellar customer service can be a game changer for your business

In e-commerce, one size fits none. Customers expect a personalized approach that makes them feel special. Businesses today have to interact with their consumers to get to know them better and form meaningful, ongoing relationships.

Customer service is the backbone of your e-commerce business. As customers’ expectations for the ideal online shopping experience increase, customer service becomes essential to thrive in a competitive e-commerce landscape.

Fashion

IT and Electronics

Furniture and Living

Beauty and Personal Care

Pets

Vaping and e-cigarettes

Travel and Leisure

In a SaaS company, providing great Customer Support is the key to growth and success. Possibly it is more true for a SaaS company than for any other type of business.

Although almost all customer support best practices apply to SaaS customer support, there is one fact about SaaS that changes the whole support experience: SaaS means your product is a tool that needs to be learned.

If this is the reason that is keeping you aback to embrace the benefits of outsourcing The Customer Service operation, Maxximize is here to swipe away all your concerns, in the only possible way: a Customer Service Team highly experienced in SaaS business, running the Customer Service for multiple successful SaaS companies.

SaaS customer support plays a part in reputation, brand image, loyalty, and customer satisfaction. It’s more than just understanding the functionality of the product, solving bugs, and handling technical issues. It’s about being alongside customers throughout their journey and ensuring they have a positive experience — starting before the sale is even made.

SaaS customer support starts with helping prospects

When SaaS prospects visit your website, they generally start out on the self-service path. They check out your website, but then they start to have questions. Many will go to the FAQ page to find answers to basic questions, and if you’ve done a good job they will be satisfied.

But what if prospects don’t find an answer to their question? That’s when live service becomes a necessity.

To ensure prospects have access to instant contact, it’s useful to have live chat, phone, and visual engagement options available. Human-to-human contact reduces customer frustration and enables your business to deliver a good customer experience.

Live engagement also helps you learn more about your prospects, including discovering their business needs and problems. The more you know about your prospects, the easier it becomes to develop a demo that meets their specific needs.

Once a prospect is ready to move from a trial to a buying phase, you need to be prepared to offer live support. During the onboarding process, walk them through all the steps from signup to activation to training. This can help decrease the drop off rate and ensure a friction-free experience. This extra effort upfront can have long-term benefits, including:

Better engagement

Reduced churn

Decrease in future support calls

Customer empowerment

The work for SaaS customer service employees doesn’t end with onboarding. Churn rate is a constant threat.

The first step in assuring your customers will remain with you is to monitor what your users are doing and learn where they’re failing and succeeding in the application. There are software solutions that can help with behavioral analysis. The knowledge you can gain from this type of software gives you the opportunity to uncover key problems without waiting for the customer to complain or get frustrated.

Customer Relationship Management (CRM)

Enterprise Resource Planning (ERP)

CMS and e-commerce platforms

Accounting solutions

Project Management

Email Marketing

Communication and Collaboration Platforms

HR/HRM solutions

A full team of real Amazon Marketplaces Experts for your company, to build your successful and profitable Amazon stores.

Amazon Marketplaces offer all the infrastructures to launch and scale a successful online store, getting immediate access to the hundreds of millions of Amazon customer to sell your products.

Amazon is the world leader in marketplaces, with a presence in more than 80 countries and with its own logistics in the main countries of the world.

Unlock the full potential and get on top of the competition.

For your Amazon Store in your country, or to expand your business worldwide leveraging the presence of Amazon in all the major markets

Why you need a Amazon Customer Service Agency:

Because providing an excellent Customer Service requires workers, time, efforts, knowledge and money, with a high risk to fail. Maxximize provides you with all that, at superior lever, at a fraction of what would cost you an in-house solution.

A poor Customer Service is the main reason for Amazon Seller Account suspensions. Amazon Customer Satisfaction metrics are merciless, no errors and no delays are admitted. Why take the risk to see your business, after investing precious money, get killed off?

A team of expert and experienced professionals, are necessary for your products to achieve an high ranking and win the Buy Box.

Sales are not stable, there are peaks and rests. Don’t take a chance to get overwhelmed or to pay for idle resources. Maxxmize is ready to surge, scale up or scale down at short notice, always efficient and cost effective.

If you’re selling or thinking about selling on Amazon, eBay, Ocado, Walmart or any other marketplace around the world, you really need a partner with years of experience, deep knowledge of the marketplace and the country, full command of the country’s languages.

While commerce continues to grow at a steady rate across the globe, leading marketplaces—the likes of ASOS, Zalando and Amazon—are further outpacing market growth averages. 53% of online shoppers are making purchases on marketplaces three or more times per month. One in five people gathers information on Amazon before making an in-store purchase. And Amazon isn’t the only big player on the marketplace scene: Alibaba, AliExpress, Bol.com, OTTO, and even eBay to name just a few. Digital marketplaces are ubiquitous, and their presence is growing steadily.

Marketplaces can, therefore, offer you access to a huge base of both existing and new customers. Unsure where to start? Wondering about the best pricing strategy or how to stay on brand? We’re happy to help you get started or to get further.

E-commerce marketplaces present opportunities that cannot be ignored. All major and medium size markets have grown to a stage where one or few large marketplaces have gained a predominant market share. Competing against them with an independent web store is feasible only for niche products.

But why do you need to fight against these behemoths, if they offer the opportunities to sell on their platforms, with access to their large pool of customers and even their e-commerce infrastructures?

These international marketplaces can be considered just as sales channels, additional to your main web store.

If you are planning to launch a web store, it is highly recommended to evaluate whether it is more profitable and fast to build a store solely on a large market leader marketplace.

International marketplaces are the easiest access to new markets. If you are planning to expand to other countries, launching stores in large e-commerce marketplaces gives you the possibilities to build the store in short time and immediate access to a fully integrated logistic infrastructure, together with a fully developed environment reach of tools to boost your sales.

If you have a Dropshipping business, or thinking about launching one, Maxximize is ready to assist you.

Dropshipping has many advantages over traditional e-commerce delivery methods. It is particularly suitable for start-ups, as products are only purchased from the supplier after they have been ordered, making the business highly scalable.

Dropshipping services. From finding Winning Dropshipping Products to running your Shopify Store successfully. You have an area of concern and we will have a solution for you:

Winning Dropshipping Products

Niche Selection

Store Management, Order Management

Customer Support

Copywriting Services.

For Fintech companies, an impeccable reputation is probably more important than their Financial Technology.

If traditional banks and financial corporations have outsourced their customer service department, admittedly often with sub-par results, a successful Fintech company may certainly

Payment gateways

Open Banking, Digital banking

Insurtech, Insurance

Deposit and lending

Capital raising

Billing solutions

Digital wallets

Small business loans

Robo advisors

Peer to peer lending

Crowdfunding Platforms

International Money Transfers

Budgeting Apps

Regtech

While it seems like cryptocurrency is paving a road ne’er before traveled, this isn’t true in every respect. Although striking renegade financial ground, the industry bares many similarities to other hypergrowth companies. But crypto has suffered worse press when it comes to customer service. Coinbase was condemned for a poor response after users lost thousands of dollars; Binance & Kraken have not escaped the wrath of bad reviews either. Time to mop up the damage.

Robinhood added 24-hour support after negative reviews and Support.com launched an on-demand service to handle criticisms for their slow response time. But as a whole, crypto companies need to do a lot, and fast, to keep up with the adoption rate.

Crypto miners

Crypto Exchange

Crypto Traders

Crypto Wallet

Crypto Payment gateways

Blockchain financial services

Crypto Crowdfunding